General advice:

  • Note that both the email address (or username) AND password fields are case sensitive

  • Please be VERY careful to not include spaces before or after your login details when registering, as the system will remember it as you've entered it!
  • If you've forgotten your password, please use the "forgot password" functionality. HMT Agency users please enter the email address you used when registering Heatmap Tracker
  • If your IP's been blacklised, use the "forgot password" function to reset your password. Successful password reset will also reset your blacklisted IP.


Heatmap Tracker Agency Users:


  1. We recommend that you don't create users with the same email address as your Admin email address, or the system may not be able to reset your admin password should you need to.
  2. If you do decide to create a client user with the same email address as the administrator user, then please ensure that the password for the client is different from the password of your admin, or else you'll never be able to login as the client from the login page.